NRMA Insurance

Change & Drift

Temporal Intelligence·Historical Telemetry

Trend Analysis

Jun 14, 2026 – Sep 16, 2026 · 300 scans

CONSENSUS SCORE

65-13

AI VISIBILITY

70-10

ALL-TIME HIGH

SCAN EVENTS

300

AUTO-INSIGHTS

Declining trend: consensus score dropped 13 pts over 300 scans. Consider targeted content fixes.

Last scan declined by 10 pts (75 → 65).

5 red flags detected across all scans.

FORECAST OUTLOOK · 90 DAYS

Based on 50 historical scans

Stable

52% conf

NOW88

30D86-2

60D84-4

90D82-6

BEST91

LIKELY82

WORST65

Full forecast

Scan Activity Heatmap

Master Trend

·5 Evaluation Epochs

Consensus score trajectory · moving average · theme min-max spread · anomaly flags

Latest Consensus

71pts-8

Period Range

70 – 79pts

Red Flag Anomalies

5 detected

Evidence Sampling

300 evaluations

Consensus ScoreMoving AverageRed Flag Anomaly

Tier: 75+ Leader·50-74 Contested·<50 At Risk

Marketing Impact & Theme Cut-Through·3 Epochs (2026-07-16 to 2026-09-11)

Core Theme Visibility & Sentiment Trajectory

Verify whether marketing campaigns are generating both high AI answer visibility and positive brand sentiment.

Average Visibility

86%+4%

Answer prominence

Average Sentiment

83pts+9

Favourability rating

Campaign Champions

5 of 5

High vis + high sentiment

High-Visibility Hazards

0 detected

High vis + negative perception

Select Themes to Graph (5 active):

Theme Prominence (%) in LLM Responses

≥70 Dominant Cut-Through·<40 Low Prominence

Active Campaign Theme Breakdown (5)Baseline to Latest Evaluation Epoch

Customer Service & Contact

Champion

Visibility

89%+14%

Sentiment

82pts+14

"Across five models, NRMA Insurance is discussed on "Customer Service & Contact" with a mean sentiment of 82/100; the widest gap is 16 points between models."

Roadside Assistance Leadership

Champion

Visibility

87%-3%

Sentiment

85pts-3

"Across five models, NRMA Insurance is discussed on "Roadside Assistance Leadership" with a mean sentiment of 85/100; the widest gap is 9 points between models."

Price & Value Perception

Champion

Visibility

85%-7%

Sentiment

75pts+7

"Across five models, NRMA Insurance is discussed on "Price & Value Perception" with a mean sentiment of 75/100; the widest gap is 10 points between models."

CTP & Compulsory Insurance

Champion

Visibility

85%+0%

Sentiment

88pts+18

"Across five models, NRMA Insurance is discussed on "CTP & Compulsory Insurance" with a mean sentiment of 88/100; the widest gap is 6 points between models."

Landlord & Investment Property

Champion

Visibility

82%+14%

Sentiment

84pts+10

"Across five models, NRMA Insurance is discussed on "Landlord & Investment Property" with a mean sentiment of 84/100; the widest gap is 11 points between models."

Model Divergence

·Cross-Family Agreement

Per-model perception trajectory across Frontier LLMs

GPT-5
GPT-5 Mini
Claude Sonnet 4.6
Gemini 3 Flash
Gemini 3.1 Pro
DeepSeek V3

Sub-Dimension Tracking

·Pillar Breakdown

Corporate identity pillars evaluated across narrative dimensions

VISIBILITY & RANK

Mention rate & top recommendation rate from monitoring

92% mentions58% top rec

Mention Rate
Top Rec Rate

Distinguish movement from sample changes

Interpretation

Compare like-for-like questions, models, personas and retrieval modes over dated observations. Daily averages can hide wide within-day variation.

Do not infer

One day of data cannot establish a monthly trend. Different themes or model versions can explain an apparent jump.

Next useful step

Inspect both endpoints, the spread and the original answers before calling a movement material.

Related research & model observations

Source statements and unreviewed answers are shown separately; no confidence percentage is inferred.

Full evidence library

PUBLIC-SOURCE EXCERPT

CTP complaint routes vary by jurisdiction

NRMA provides separate complaint-process links for NSW Green Slip, ACT MAI and South Australian CTP. Do not apply the general motor-property complaints pathway indiscriminately to injury schemes.

Read passage and limitations

NRMA provides separate complaint-process links for NSW Green Slip, ACT MAI and South Australian CTP. Do not apply the general motor-property complaints pathway indiscriminately to injury schemes.

“If your complaint is about CTP Insurance”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.

www.nrma.com.au

Collected 9/16/2026 · CTP & Compulsory Insurance

PUBLIC-SOURCE EXCERPT

Public liability is not staff injury cover

NRMA lists injuries to staff as outside Public Liability cover and distinguishes Workers Compensation. Public liability should not be presented as all-purpose business protection.

Read passage and limitations

NRMA lists injuries to staff as outside Public Liability cover and distinguishes Workers Compensation. Public liability should not be presented as all-purpose business protection.

“Injuries to your staff can be covered by Workers Compensation.”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.

www.nrma.com.au

Collected 9/16/2026 · Small Business Continuity

PUBLIC-SOURCE EXCERPT

Thirty days is an escalation reference, not a guarantee

NRMA’s page says customers may seek external review if a complaint remains unresolved after 30 days or they are unhappy with the decision. This describes escalation, not a guaranteed 30-day payment or resolution.

Read passage and limitations

“If your complaint hasn’t been resolved after 30 days”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.

www.nrma.com.au

Collected 9/16/2026 · Customer Service & Contact

PUBLIC-SOURCE EXCERPT

External review is distinct from internal complaint handling

NRMA outlines internal contact, Customer Relations and external review through AFCA. Eligibility and time limits apply; the page does not promise that a complaint will succeed.

Read passage and limitations

NRMA outlines internal contact, Customer Relations and external review through AFCA. Eligibility and time limits apply; the page does not promise that a complaint will succeed.

“AFCA provides fair and independent financial services complaint resolution that is free for customers.”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.

www.nrma.com.au

Collected 9/16/2026 · Claims Fairness & Fraud Protection

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