Narrative Control Index

NRMA outlines internal contact, Customer Relations and external review through AFCA. Eligibility and time limits apply; the page does not promise that a complaint will succeed.

“AFCA provides fair and independent financial services complaint resolution that is free for customers.”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.

NRMA’s EV page describes a workmanship guarantee for authorised repairs, with the footnote limiting it to as long as the customer owns the car. This is not a measured repair turnaround or satisfaction rate.

“We guarantee the workmanship of all authorised repairs of your electric vehicle”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.

NRMA lists choosing any licensed repairer as an optional benefit. Do not conflate authorised-repair workmanship guarantees with an unrestricted default repairer choice.

“Add an option to pick any licensed repairer to fix your car”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.

NRMA’s Comprehensive comparison says Basics cannot add optional benefits. A feature available as an extra in standard Comprehensive must not be attributed to Basics.

“with this level of cover, you can’t add any optional benefits.”

Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.