NRMA provides separate complaint-process links for NSW Green Slip, ACT MAI and South Australian CTP. Do not apply the general motor-property complaints pathway indiscriminately to injury schemes.
Read passage and limitations
NRMA provides separate complaint-process links for NSW Green Slip, ACT MAI and South Australian CTP. Do not apply the general motor-property complaints pathway indiscriminately to injury schemes.
“If your complaint is about CTP Insurance”
Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.
NRMA lists injuries to staff as outside Public Liability cover and distinguishes Workers Compensation. Public liability should not be presented as all-purpose business protection.
Read passage and limitations
NRMA lists injuries to staff as outside Public Liability cover and distinguishes Workers Compensation. Public liability should not be presented as all-purpose business protection.
“Injuries to your staff can be covered by Workers Compensation.”
Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.
Thirty days is an escalation reference, not a guarantee
NRMA’s page says customers may seek external review if a complaint remains unresolved after 30 days or they are unhappy with the decision. This describes escalation, not a guaranteed 30-day payment or resolution.
Read passage and limitations
NRMA’s page says customers may seek external review if a complaint remains unresolved after 30 days or they are unhappy with the decision. This describes escalation, not a guaranteed 30-day payment or resolution.
“If your complaint hasn’t been resolved after 30 days”
Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.
External review is distinct from internal complaint handling
NRMA outlines internal contact, Customer Relations and external review through AFCA. Eligibility and time limits apply; the page does not promise that a complaint will succeed.
Read passage and limitations
NRMA outlines internal contact, Customer Relations and external review through AFCA. Eligibility and time limits apply; the page does not promise that a complaint will succeed.
“AFCA provides fair and independent financial services complaint resolution that is free for customers.”
Publisher statement, not a claim approval. Check applicable PDS terms, exclusions and effective dates.